INTRODUCTION
Compliance
At MarketSurge, we understand the importance of compliance when it comes to SMS text messaging and phone call communications. As a business in the retail industry, maintaining compliance not only helps you stay in line with regulations but also ensures that your customers are protected and engaged in a positive manner. With our robust set of compliance features, you can confidently communicate with your customers while adhering to industry standards.
SMS Text Messaging Compliance
With MarketSurge, you can easily turn on opt-out language for all first SMS text messages sent to new contacts. This allows recipients to unsubscribe by replying "STOP" if they no longer wish to receive messages from your business. Additionally, you can enable sender information to introduce yourself or your company in the initial SMS text messages, creating a personalized and engaging experience for your customers.
We also provide the Number Validation feature, which helps you avoid sending messages to SMS-incapable devices like landlines. This feature validates the recipient's number before sending out the message and enables a temporary Do Not Disturb (DND) status if the device is unable to receive SMS texts.
To enhance compliance further, MarketSurge ensures that your business profile, A2P (Application-to-Person) brand, and campaign are registered with the Campaign Registry. Our dedicated team takes care of the A2P registration process, making it easy for you to stay compliant with mandatory regulations. We handle the paperwork and ensure that your registration is up to date, allowing you to focus on running your business.
Phone Call Compliance - Avoiding Spam Likely
MarketSurge also offers compliance measures for phone call communications. Major carriers like Verizon, AT&T, T-Mobile, and others have spam detection systems that may incorrectly mark legitimate calls as spam. To mitigate this, we recommend registering your business profile, A2P brand, and campaign directly with the carriers, ensuring that your calls are recognized as legitimate and not marked as spam.
Our Commitment to Compliance
At MarketSurge, we prioritize compliance and work diligently to stay on top of industry regulations and requirements. We understand the challenges businesses face in maintaining a positive reputation and engaging with customers effectively. Our platform is designed to support your compliance efforts, providing the tools and features you need to protect your customers and maintain a strong online presence.
With MarketSurge, you can focus on growing your business while we handle the complexities of compliance. Our dedicated team takes care of A2P registration, ensuring that you meet the mandatory regulations without the hassle. We make it easy for you to stay compliant and maintain a good standing with the Campaign Registry.
Take control of your communications and ensure compliance with MarketSurge. Our software empowers you to send SMS text messages and make phone calls while adhering to industry regulations and best practices. Let us help you build trust, engage customers, and grow your retail business with confidence.
Contact us today to learn more about how MarketSurge can support your compliance needs and drive your business forward.
